Tremolo Security

Privacy Policy



At Tremolo Security Inc (“Tremolo,” “we” or “us”), we know that every user (“you” or “your”) of the Internet is concerned about privacy, so we developed this Privacy Policy to explain how we collect, use, and disclose information about users of our website located at (the “Site”). Our mission at Tremolo is to provide our users with identity integration through downloadable software and tools (we call that our “Products and Services”). In order to provide these Products and Services and to optimize the Site, we may collect information about You as described below.

By using the Site, You are accepting the policies and practices described in this Privacy Policy.  Each time You visit the Site and any time You voluntarily provide us with information, You agree that You are consenting to our collection, use and disclosure of the information that You provide, and You are consenting to receive emails or otherwise be contacted, as described in this Privacy Policy.  This Privacy Policy is incorporated into Tremolo’s Terms of Use. If a term is capitalized and not defined in this Privacy Policy, it is defined in Tremolo’s Terms of Use. Whether or not you register or create any kind of account with Tremolo Security, this Privacy Policy applies to all users of the Site.


When we use the phrase “Personal Information” in this Privacy Policy, we mean information about You that is personally identifiable to You, like Your name, address, e-mail address, phone number and so forth.  When we use the phrase “Non-Personal Information” in this Privacy Policy, we mean information that is not associated with or linked to Your Personal Information. Non-Personal Information does not enable identification of or contact with individual persons.


The Site is not directed to children. Protecting the privacy of children is very important to us. We do not collect or maintain Personal Information from people we actually know are under 18 years of age, and no part of our Site or Service is designed to attract people under 18 years of age. If we later learn that a user is under 18 years of age, we will take steps to remove that user’s Personal Information from our databases and to prevent the user from utilizing the Site.

Information We Collect And How It Is Used

We do not collect Personal Information from you unless you voluntarily provide it to us. However, you agree and understand that in order to receive the Services and/or to download Products, software or tools from our Site, you must first complete the registration information requested. When You register with us or otherwise establish an account with us, we may ask for certain information, including but not limited to Your name, valid email address, and password of Your choosing, physical address, zip code, phone number, information about Your business or other related information, and in some cases credit card or other payment information when You order Products or Services that require payment (Your “Account”).  We may also request optional information to support Your access to the Site or Services. For example, when You sign up to receive information about Tremolo, we may collect Your email address and other information related to your request. When You communicate with us by sending us an email, or otherwise complete online forms or surveys, we will collect any information that is contained in Your communications with us.  We may store this information on behalf of our users as necessary to fulfill our obligations to our users.

Information collected via Technology.

As You download Products or use the Site or Services, certain information may also be passively collected and stored on our or our service providers’ server logs, including Your hardware, Internet protocol address, browser type, and operating system. We may also use Cookies, Web beacons, and navigational data like Uniform Resource Locators (URL) to gather information regarding the date and time of Your visit and the information You viewed, the Products you downloaded or on which of the third-party links or on which advertisements if any, displayed on the Site You clicked. This type of information is collected to make the Products, Site or Services and solutions more useful to You and to tailor the experience with the Site to meet Your special interests and needs.

An “Internet protocol address” or “IP Address” is a number that is automatically assigned to Your computer when You use the Internet.  In some cases Your IP Address stays the same from browser session to browser session; but if You use a consumer internet access provider, Your IP Address probably varies from session to session.  We, or our service providers, may track Your IP Address when You access the Site or Services.

“Cookies” are small pieces of information that a website sends to Your computer’s hard drive while You are viewing a website.  We may use both session Cookies (which expire once You close Your web browser) and persistent Cookies (which stay on Your computer until You delete them) to provide You with a more personal and interactive experience with the Site or Services.  Persistent Cookies can be removed by following Your Internet browser help file directions.  If You choose to disable Cookies, some areas of the Site or Services may not work properly.

“Web Beacons” (sometimes also known as “Web bugs” or clear GIFs) is a small, usually transparent image within a Web page.  At the time Your computer downloads the image, the HTML code of that page is capable of passing along certain information. The types of information collected by a Web beacon may include the IP address of the computer retrieving the image, the browser type used to retrieve the image, the time when the image was retrieved or played, and the values contained within previously set Cookies.  If You disable Cookies in your browser, Web Beacons will be unable to track Your specific use of the Site, but some areas of the Site or Services may not work properly.

We may contract with several online partners to help manage and optimize our Internet business and communications. For example, we may use the services of a marketing company to help us measure how visitors use our Site, the popularity of our Products or  the effectiveness of any advertising that we may allow. To do this, we may use Cookies and Web beacons provided by our partners on this Site. We may also enable our business partners and/or ad servers to promote third-party products and/or services by placing links or advertisements on the Site.  These business partners and ad servers may use Cookies and/or Web beacons in order to monitor information related to their products, services and ads. The information collected helps our third party partners and us learn things like what kinds of customers our Site attracts, which of our Products or business partners’ products most interest our customers, and what kinds of offers our customers like to see.  Please be aware that clicking on advertisements for third parties’ products and services will direct You to the website of a third-party and/or the advertiser.  This Privacy Policy does not cover the privacy practices of any advertisers or ad servers.

Information from other sources.

We may receive Personal Information about You from other sources like telephone, fax or email, from third-parties that provide services for us in connection with the Site or Services, as well as from other users and third parties to whom You have voluntarily provided information. We may add this information to the information we have already collected from You via the Site or Services.  This Privacy Policy does not restrict our use of that additional information.

Third-party websites.

The Site or Services may contain links to other websites.  Please be aware that we are not responsible for the privacy practices or the content of such other websites. We encourage our users to read the privacy statements of each and every website they visit.  This Privacy Policy applies solely to information collected by us through the Site or Services and does not apply to information collected by third parties through these third-party websites.  The ability to access information of third-parties from the Site or Services, or links to other websites or locations, is for Your convenience and does not signify our endorsement of such third-parties, their services, other websites, locations or their contents.

How we use information generally

We use Personal Information You submit to us to register You for and/or administer Your Account, allow you to download and pay for Products and Services, to provide You with access to the Site or Services, to respond to requests that You make, to improve the Products, Site or Services, to better tailor the features, performance and support of the Products, Site or Services, and to offer You additional information, opportunities, and functionality.  If you elect to purchase Products, we will use Your payment account information to collect payments from You in accordance with the provisions of the Terms of Use,

We may create Non-Personal Information records from Personal Information by excluding information (such as Your name or email address) that makes the information personally identifiable to You. We may use Non-Personal Information to analyze usage patterns so that we may enhance the Products, Site or Services.  We reserve the right to use and disclose Non-Personal Information to third-parties in our discretion.

If You provide your email address to us, You consent to our contacting You using that email address, until such time as you expressly instruct us that You no longer with to receive such communications.

Further, Tremolo may use or distribute aggregated data that does not personally identify You without restriction and is not required to seek additional permission from You regarding such internal or external use of such information.

If You provide feedback to us, we may use and disclose such feedback for any purpose, provided we do not publicly associate such feedback with Your Personal Information. We will collect any information contained in such feedback and will treat the Personal Information in it in accordance with this Privacy Policy.

Disclosure of information

Access to some features of the Site and some Products or Services is available without charge. However, we may also offer Products and Services that are subject to charges. We reserve the right to cease providing free Products or access to the Site or Services.

If at any time we do collect payment information from You, like credit card numbers (collectively, “Payment Information”), we will not disclose that information to any third party except for purposes of processing payments for Services that you elect to purchase. For example, we will solely reveal the last four digits of your credit card numbers when confirming an order and of course, we will transmit the entire credit card number to the appropriate credit card company during order processing.   It is important for you to protect against unauthorized access to your Account, your password and to your computer. Be sure to sign off from your Account when finished using a shared computer.

In any event, we may disclose Your Personal Information, including Payment Information, on the following circumstances:

(a) if such disclosure is made to comply with the law or an order issued by a court or an authorized administrative agency, respond to a subpoena, protect the rights or property of Tremolo or its affiliated companies, prevent a crime, or protect the personal safety or rights of others;

(b) to our service providers for the purpose of providing Services on our behalf, such as customer service, information technology services, and hosting services;

(c) as part of a merger or consolidation, or part of the sale of all or substantially all the stock or assets of the business to which the information pertains;

(d) as part of a disposition in a bankruptcy proceeding in a transaction approved by the bankruptcy court; and

(e) in other instances when we have gotten your express permission before disclosure.

Please be aware that when You voluntarily transmit or post Personal Information on public portions of the Site, that information will be displayed to anyone who has access to those postings or transmissions and can be collected and used by others. This may result in unsolicited messages from third parties. We cannot be responsible for Personal Information You voluntarily display, disclose or distribute on the Site.

You authorize Tremolo to share Personal Information with our affiliates (such as a parent company, subsidiaries, joint ventures, or other companies under a common control) and we will require our affiliates to honor this Privacy Policy.

In the event Tremolo goes through a business transition such as a merger, acquisition by another company, or sale of all or a portion of its assets, Your Personal Information will likely be among the assets transferred. You acknowledge that such transfers may occur, and that any acquirer of Tremolo or its assets may continue to use and disclose Your Personal Information as set forth in this Privacy Policy.

Just to be clear, if the law requires that we first obtain Your express permission to disclose certain particular categories of Personal Information, we will always be sure to obtain Your express permission before making such disclosures.

How to limit the ability of others to see your information.

You need to be careful when disclosing information about yourself because Your information that You provide may reveal Your identity. It is up to You to make sure You are comfortable with the information You choose to provide us. YOU DO NOT HAVE TO PROVIDE ANY PERSONAL INFORMATION OF ANY KIND TO US, BUT YOU UNDERSTAND THAT YOU MAY NOT BE ABLE TO DOWNLOAD PRODUCTS AND/OR THAT THIS MAY LIMIT YOUR ACCESS TO PORTIONS OR FEATURES OF THE SITE OR YOUR USE OF SOME OF OUR SERVICES.


Accessing and controlling your information.

If we possess any Personal Information about You, you may review and correct any inaccuracies in that Personal Information by contacting us by email at the address stated below. You authorize us to use and disclose any new or modified information that you provide in accordance with this Privacy Policy. Please remember, however, if we have already disclosed some of Your Personal Information, we can not access that Personal Information any longer and cannot force the deletion or modification of that Personal Information by the parties to whom we have made those disclosures.  YOU UNDERSTAND AND AGREE THAT WE ARE UNDER NO OBLIGATION TO DELETE PERSONAL INFORMATION THAT YOU HAVE PREVIOUSLY CHOSEN TO PROVIDE US.


Tremolo is committed to protecting the security of Personal Information so that we can treat it consistent with this Privacy Policy. We use a variety of security technologies and procedures consistent with industry-standards to help protect Personal Information from unauthorized access, use, or disclosure, including physical, electronic, and administrative safeguards to protect data collected for purposes of behavioral advertising. We also protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.  Even though we have taken steps to ensure that Personal Information is not intercepted, accessed, used, or disclosed by unauthorized persons, You should know that we cannot fully eliminate security risks associated with Personal Information. You assume all responsibility and risk for Your use of the Site and/or Services and the information You post or access through the Site and/or Services.


This Privacy Policy is subject to occasional revision, and if we make any substantial changes to it, we will notify you of any such changes by posting notice of the changes on the Site.  Any such modifications become effective upon Your continued download of Products, access to and/or use of the Site or Services five (5) days after we first post the changes on the Site or otherwise provide you with notice of such modifications. It is Your sole responsibility to check the Site from time to time to view any such changes to the terms of this Privacy Policy.  If You do not agree to any changes, if and when such changes may be made to this Privacy Policy, You must cease to download Products, access to the Site and use of the Services.  If you have provided Your email address to us, You give us permission to email you for the purpose of notification as described in this paragraph.


If You have questions or concerns about our Privacy Policy, please contact us at:  Thank you for using our Site.

Last Updated: October 5, 2011

Copyright © 2011-2014 Tremolo Security LLC. All Rights Reserved.

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